On Shitty Customer Service
Posted on April 15, 2016 by John
Yes, the title of this post is crude and vulgar.
But we all know it when we experience it. It can be maddening enough that any gentler term would be whitewashing of how it leaves us.
The other day I got an email invoice for my annual service with a company that, to protect the guilty, shall not be called out specifically. It was for about twice the amount I paid for the previous years of which I’ve been a customer, and invoice contained these friendly words:
Thank you for your purchase! Please contact billing@____.com with questions or concerns.
