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Archive for User Spotlight

User Spotlight: Icenhower Coaching

Do you scratch your head wondering how other coaching businesses scale beyond just one coach, and whether CoachAccountable can help you get there? Anissa Fulbright of Icenhower Coaching and Consulting graciously offered an inside peek into their rapid development. We’ve edited Anissa’s words below for length and clarity.


Brian Icenhower of Icenhower Coaching

Brian Icenhower

The Origins of Icenhower Coaching

Brian’s been coaching for 20+ years. We have this belief that people learn in their own way[s]: touch workbooks, watch videos, print the materials, listen to a podcast or an audiobook. They’re busy, [but they need] access to these materials in different ways.

[For example], we have audiobooks; [clients say] “I’ll do it while I’m on the treadmill.” We accept [those various learning styles and used them] to make training that was versatile and up-to-date.

» Continue reading “User Spotlight: Icenhower Coaching”

User Spotlight: I Am Virago

I had the opportunity to interview Janice Lichtenwaldt, founder of I Am Virago, about her business and her experience using our coaching software. We talked for an hour and certainly could have continued on, so naturally I’ve edited for length and clarity. Enjoy!


What is Virago?

Virago is a derogatory word for an aggressive, powerful woman, [but] it used to be a title of honor in Rome, and I want to take it back.

Janice Lichtenwaldt I Am Virago with CoachAccountable

My mission is focused on helping women come into their fullness of being. Everybody has a different definition of what is satisfying for them, so the idea behind I am Virago is to explore all of the ways you want to show up in the world, find one that speaks to you, and be unafraid to go after it.

Success for I Am Virago will be [when] women aspire to be Viragos, and little girls are saying, “I want to grow up and be a Virago.”

» Continue reading “User Spotlight: I Am Virago”

Hanging with the Comcast Spotlight Crew

The other day I got to do one of the most satisfying things of my job: go hang out and collaborate with a bunch of CoachAccountable users, specifically ones who are keen to use our online coaching platform to support a sizeable undertaking.

Spotlight Coaching Academy - Using CoachAccountable's coaching platformI first made the acquaintance of Patrick Howe in the fall of 2016, when he reached out to explore if CoachAccountable would be a good fit for his Spotlight Coaching Academy, a program to support and train the sales teams of one of Comcast’s internal divisions.  Five months later, after a bevy of calls and due diligence measures, they were all signed up and off to the races (them’s corporate sales, amiright? :).

» Continue reading “Hanging with the Comcast Spotlight Crew”

My First In-Person With A CoachAccountable Customer

Most of the time, I interact with CoachAccountable customers through phone, email, or screen share. While I think those are all perfectly acceptable forms of communication, I relish the opportunity to meet with one of our coaching portal customers face to face. Getting to know coaches is one of the perks of my work, and the best way to do so is in person.

That opportunity — my first — came up the other week. David Frank Gomes, of Life Compass Coaching, emailed John to ask a couple of questions. David recently joined the volunteer board of Create Change, a charity working to empower girls and youth in Canada and Ghana, and he wanted to know how to best set up program participants in CoachAccountable.

» Continue reading “My First In-Person With A CoachAccountable Customer”

Hanging with Tambre Leighn

I first made the acquaintance of Tambre Leighn about a year ago.  She had a trial account and was poking around, and asked some of the big questions.  Language translations?  Content licensing?  Independent branding for sub-accounts?

It was clear that she had big intentions.  A month later I was on a conference call with Tambre and a few of her colleagues, featuring more hard hitting questions concerning security, infrastructure, reseller arrangements, and oh by the way how well could your system handle 10- or 20-thousand users all doing the same program1?

I let her know afterwards it was a pleasure to be on that call, being hit by the big questions is the stuff of having my creation be under serious consideration for the sake of serious plans.  To this she replied:

When you lose the love of your life, the only thing left to do, if you’re me, is to play the biggest game ever inspired by his legacy. 14 million plus survivors, many struggling with the collateral damage of cancer, are out there in need. Yes, big is fun and awesome…more to come ;)

And that was my first real taste of the passion and flair driving the Well Beyond This program.

» Continue reading “Hanging with Tambre Leighn”

  1. Incidentally, pretty well–I can throw more hardware at the situation generally much faster than such numbers can be rallied.  Would have to make a few interface changes, though.

Onsite Consultation with Wake Up Warrior

A few weeks ago a CA user, about a month in on his Team Edition account, sent me a support request note that simply read:

Can I hire you or someone on your team to build out our system?

To this I replied:

Depends on what you need.  In an ideal world I would be able to get you guys up and going with an hour or two of collaboration, and I’m happy to do that gratis.  If you’re looking for more than that I’d have to see what exactly you need.

Give me a call whenever convenient today and I’ll see what I can do to get you sorted!

We were talking shortly thereafter, and while I like to think that just a little direction over the phone is all anyone needs to set up even really sophisticated programs, it was after about 20 minutes I was asked if I could come out to work with the team directly, next week, if possible.  “That would be ideal.  We’re at a breaking point with scaling up our programs and we really need to nail our setup to have things go smoothly.”

I quick checked my schedule and confirmed that an overnight would be alright with the Mrs. (‘cuz you know, we’ve got a little one and I don’t want to ride roughshod over my wife being saddled with full-on Kira duty), and then sent back the thumbs up.  Within minutes my flight and hotel were booked, and my day rate was paid, half-day plus a half-day.

This was my first taste of doing business with Garrett White of Wake Up Warrior.  I immediately liked his style. » Continue reading “Onsite Consultation with Wake Up Warrior”

Delightful Collaboration VI: Getting Right-Brain Friendly

Marney MakridakisI first really made the acquaintance of Marney Makridakis of artellaland.com about one week into her trial, when she sent a lengthy email containing about a dozen questions about CoachAccountable.  Pretty much all of them were of the hard-hitting variety: questions that came from savvy about the how the system worked and thus whose purpose was to push for more.

Marney got right to the point:

Hello. I’m a new user (currently on the trial) with a handful of questions.  I’m starting with about 30 clients, though in the future I may have more than that, as I may be planning a Team setup, where I can supervise my coaches’ coaching – in which case I would have a pretty robust team system.

My questions are below. Some of these may be more along the categories of “wish list” items – but perhaps you might be able to direct me through a workaround for things my client and I might try.  If a phone call is easier for providing support, let me know and I’m happy to call over phone

I opted for the phone call–actually chatting with a coach is way more fun than banging out a detailed email in solitude.  As luck would have it, the answers to a few of her questions were already in my immediate plans and would soon be released (Action Projects and Client Exports).  For the other things we got deep into the nitty gritty of flow (eliminate all emails flying back and forth and have it all instead in-system), scale (manage a large pool of clients in a very high-touch manner), groups (lots of group interaction, collaboration, and sharing), and user comfort (having system be friendly for creative and very visually oriented types).

» Continue reading “Delightful Collaboration VI: Getting Right-Brain Friendly”

Hanging with Kelly Talamo

The first two times I met with CoachAccountable users it was while I was abroad: John Kentworthy early last year in Singapore, and David Frank Gomes a few months ago in Vancouver.

Kelly TalamoThis time I had the luxury of a CoachAccountable user coming to me, and in my own country no less!  Kelly Talamo was in town from New Orleans for the day, and wanted to make a morning of meeting me at a coffee shop in my neighborhood.

In early September Kelly emailed me the following in response to CA’s birthday announcement:

Thanks for sharing this killer news.
I’m so grateful for you and your system.  It’s totally been a gift for me.

My business continues to grow — even more than when we spoke last. I’m about to swap out some old clients for new ones and also about to bring one of my clients into a team environment.  I’ve mentored a gal who’s becoming the “lead coach” in one of my companies and when I walk out the door they are committed to their own Coach Accountable system.  :)

So business is great for me — but will be even better for you!  Having said all of that –  I have a confession (of sorts) to make. That is — as well as I’m doing in my coaching and consulting — I’m not where I should be (knowledge-wise or practically) on Coach Accountable.  I’m so busy growing people – and creating solutions for my clients – I’m sort of “neglecting me.”  Not totally — but in this area.

So – I had a special request that I’d like to run by you.

I may be coming to Denver to spend time with a friend — and I was wondering if you and I could perhaps meet at a coffee shop – where ever you are and spend about 2-3 hours where you could walk me through some of this. I know this is kind of ‘special treatment’ – and I’d be happy to pay for your time — but it’s also how I learn the best.

Would you consider that?

It’s always a treat to meet the folks who use my system, so I was immediately keen.  As I’ve mentioned before, I can’t buy market research better than experiences like this.

» Continue reading “Hanging with Kelly Talamo”

Customer Raves: Michael Leahy

It was last fall when I first made the acquaintance of Michael Leahy of BraveHearts on the telephone, and since then he’s been one of CoachAccountable’s most discerning power users.

His thorough use of Groups and Courses have pushed the platform forward, and his perspective and insight of what would be useful have lead to an impressively high rate of his feature requests ultimately making it into the system1.

One of our more recent exchanges led to the creation and launch of Client Engagement Reports, and as with so many other bouts of his feedback CA is better for it.

In June Michael was kind enough to favor CoachAccountable with a testimonial.  I usually prefer kind words regarding CoachAccountable to be more about the software than about me (because the software should stand on its own merits, right?), but I suppose the customer support aspect of CA is worth touting now and then (and my wife will tell you I spend a lot of time on that part of the business!)

Take it away, Michael.


Michael LeahyIf you are a successful coach or mentor and you’re looking for a best practices, leading edge platform to work with, look no further. As a discriminating and hard to please  technology industry veteran of 20 years, I spent YEARS trying to find a robust, fully functional solution for my mentoring practice that integrated appointment management AND client/practice management tools, AND that also offered excellent, responsive support. The winner hands down is John Larson and Coach Accountable

Rarely have I encountered an application developer like John who is so level headed, responsive and easy to work with. He truly believes in his product and loves his work, and it shows. And while I don’t always get my way re- new feature requests (who does), when it comes to fixing those inevitable software bugs or adding that logical functionality that might have been overlooked in a new software release, I’ve never met anyone more capable or responsive as John has been.

So let me save you a lot of wasted time and effort searching to and fro for a rock solid coaching/mentoring platform from which to grow your practice – choose CoachAccountable and spend more time doing what we all love and really want to do – coaching and mentoring!

Respectfully,
Michael Signature

Note:

  1. I welcome coaches who are using the system in earnest to weigh in on what would make the platform even better for them.  I don’t act on all of them because every new feature comes at a cost of complexity and dilution of other features, but ideas that I recognize to be widely useful among coaches generally make it in eventually.

CoachAccountable in Review: Session Documentation

In addition to the testimonial she so generously provided last month, Twila Gates offered to write a mini series reviewing the various features of CoachAccountable as a way to share with other coaches her experiences and how she’s made it serve her practice so well.

Recently I’ve had a few requests for a CoachAccountable user’s group, and until that’s ready I imagine Twila’s accounts make a fitting way to fill some of that void.

Twila has opted to start with the basics for her first piece, and herein describes CoachAccountable’s documentation of coaching sessions.  Take it away, Twila!

» Continue reading “CoachAccountable in Review: Session Documentation”