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Archive for User Spotlight

How to Use CoachAccountable for a Live Workshop (Plus IP concerns!) – Guest Post

Do you offer live workshops? Wonder how you could possibly use an online coaching software for in-person workshops? Wonder no more!

Dr. John Kenworthy of Leadership AdvantEdge, CoachAccountable’s customer #1, recently sent over some practical how-to (and WHY) advice on using CoachAccountable for live workshops. He also shared great perspectives on protecting intellectual property while using an online coaching platform.

We’ve edited this guest post for length and clarity – enjoy!

» Continue reading “How to Use CoachAccountable for a Live Workshop (Plus IP concerns!) – Guest Post”

Hanging with Lynton Dell

Lynton’s been a power user of CoachAccountable since early 2016, using it to deliver courses to hundreds of his clients.

He’s out of the UK; we’d never talked on the phone, let alone met.  But we’ve had plenty of exchanges: on account of his geography (namely 7 hours ahead) and power user status (namely giving lots of CA Courses to clients in varied time zones) he stumbled upon a few niche bugs in how CA handled the timing of delivering course materials, allowing me to fix them and helping to build a more perfect CA.

Lynton reached out to me last month, letting me know he was going to be traveling for a while and asking me if he could export his files/setup so that he could pickup with it when ready to resume.

As you might guess I was happy to do the solid of simply pausing his account.  When he mentioned he was RV’ing through the states I offered a standing invite for a beer (or the like) if he ever passed through Denver.

Turns out he and his partner were flying right in to Denver to pick up the RV… what a lovely coincidence!  A few emails more and we were on for a gathering at Growler USA, a nice haunt right in my neighborhood.

Um, yeah, he’s bigger than that.

The name of Lynton’s program is Make me Unbreakable.  When I stepped into the pub and surveyed the clientele it was clear at a glace that “oh yeah, THIS is the guy we should be hiring to make us unbreakable”.

(I ribbed him later that his avatar photo in CA, just him in a hoodie and kinda positioned small in the frame, didn’t quite do justice to his stature :).

As I crossed the room Lynton stood to give me a warm welcome and a man hug.

As is practially always the case, I got such joy and perspective out of hearing, firsthand, from a coach what it’s like in their world (and how CA intersects with it).  We got to talking and it was a treat.

“For a fitness program, 40-45% retention past 6 months is common.  With CA it was like 85-90%.  I had customers staying on for two years and more.”

Wow, for real?  If it wasn’t already in line with his evident super-friendly nature, that fact alone might explain the jovial man hug.  He continued, “I used to send out texts every Sunday, asking after ‘how are you doing with this, how are you doing with that?  How’s your meditation?’  10-20 clients, took a lot of time.  Now the computer does all the work, and I’ve got way more clients.”

Lynton described a bit about what it was like to design those courses that had the computer doing all the work.  “Took a while to get it just right, building the course.  Spent 50 hours on the first version, tried it on myself, found it didn’t work.  Then spent 5 hours on a new version and THAT worked brilliantly.”

I said good on you for having the persistence to really get it right and reap the reward!  I could see why he wanted to keep that data intact.

Bringing us to the current moment, Lynton summarized: “Now taking 6 months off, maybe more, to travel.  Excited to get new ideas, pick up with CA later and make a new and better program.  Excited to see what’s new in CA when I do!”

The plan for Lynton and his lady friend is to RV around for a month, then travel about for one more here in the states, then Mexico, Cuba. “Who knows after that.  Looking to bounce around in Canada next February, exploring towns, may settle down in one.  Looking for somewhere else in the world, UK is so small.  With CA I can have clients anywhere in the world.”

I was so delighted and inspired to hear as much (and NOT because of the “enabled-by-CA” part, though that’s nice).  They’re basically doing a world tour and poised to go wherever the journey takes them.  This of course is near and dear to my heart, as CoachAccountable itself was gotten off the ground during my world tour with my wife in 2012/2013 (I launched it from my kitchen table in Cusco, Peru!).

We swapped stories of travel: countries to go to, cities to explore, meals to be had.  It was my honor to inspire and be inspired–it’s always super life giving to see someone ACTUALLY DO IT (whatever that big dream “IT” may be).

Guess which is which! (Hint: Lynton is the one you’d wanna take fitness advice from.)

Thanks Lynton for the beer (he insisted on buying :), and moreover for the conversation.  I wish you an amazing trip and we’ll cook up some new goodies in CA for you to check out whenever you’re ready to pickup with your coaching practice, from wherever in the world you decide to settle!

User Spotlight: Valkyrie Athletics

Want to play the quality game, not the quantity game, when it comes to your coaching clients? Jennie Cwikla of Valkyrie Athletics graciously offered a peek into how CoachAccountable has helped create a professional, organized experience for her clients. We’ve edited Jennie’s words below for length and clarity.


What’s Valkyrie Athletics All About?

Valkyries are from Nordic mythology: angels that come down, pick up broken or fallen soldiers, and take them to Valhalla, to heaven. Valkyrie for me is myself and my coaches. We are the angels that pick up fallen athletes who have been through broken programs. We put them back together. We mend them and send them off to their Valhalla to be able to compete and to live without feeling like they’re missing massive pieces in their programs. We arm them with the tools and the information they need in order to be able to do it on their own.

[Valkyrie Athletics is] based off my own experience as an athlete and what I felt was massively lacking in the industry. 

When extreme athletes are trying to lose weight, you’ve got one end of the spectrum or the other: [dietitians or personal trainers,] neither of which really specialize in sports performance. I was in that mix of people trying to perform at my optimum capacity. 

» Continue reading “User Spotlight: Valkyrie Athletics”

User Spotlight: Icenhower Coaching

Do you scratch your head wondering how other coaching businesses scale beyond just one coach, and whether CoachAccountable can help you get there? Anissa Fulbright of Icenhower Coaching and Consulting graciously offered an inside peek into their rapid development. We’ve edited Anissa’s words below for length and clarity.


Brian Icenhower of Icenhower Coaching

Brian Icenhower

The Origins of Icenhower Coaching

Brian’s been coaching for 20+ years. We have this belief that people learn in their own way[s]: touch workbooks, watch videos, print the materials, listen to a podcast or an audiobook. They’re busy, [but they need] access to these materials in different ways.

[For example], we have audiobooks; [clients say] “I’ll do it while I’m on the treadmill.” We accept [those various learning styles and used them] to make training that was versatile and up-to-date.

» Continue reading “User Spotlight: Icenhower Coaching”

User Spotlight: I Am Virago

I had the opportunity to interview Janice Lichtenwaldt, founder of I Am Virago, about her business and her experience using our coaching software. We talked for an hour and certainly could have continued on, so naturally I’ve edited for length and clarity. Enjoy!


What is Virago?

Virago is a derogatory word for an aggressive, powerful woman, [but] it used to be a title of honor in Rome, and I want to take it back.

Janice Lichtenwaldt I Am Virago with CoachAccountable

My mission is focused on helping women come into their fullness of being. Everybody has a different definition of what is satisfying for them, so the idea behind I am Virago is to explore all of the ways you want to show up in the world, find one that speaks to you, and be unafraid to go after it.

Success for I Am Virago will be [when] women aspire to be Viragos, and little girls are saying, “I want to grow up and be a Virago.”

» Continue reading “User Spotlight: I Am Virago”

Hanging with the Comcast Spotlight Crew

The other day I got to do one of the most satisfying things of my job: go hang out and collaborate with a bunch of CoachAccountable users, specifically ones who are keen to use our online coaching platform to support a sizeable undertaking.

Spotlight Coaching Academy - Using CoachAccountable's coaching platformI first made the acquaintance of Patrick Howe in the fall of 2016, when he reached out to explore if CoachAccountable would be a good fit for his Spotlight Coaching Academy, a program to support and train the sales teams of one of Comcast’s internal divisions.  Five months later, after a bevy of calls and due diligence measures, they were all signed up and off to the races (them’s corporate sales, amiright? :).

» Continue reading “Hanging with the Comcast Spotlight Crew”

My First In-Person With A CoachAccountable Customer

Most of the time, I interact with CoachAccountable customers through phone, email, or screen share. While I think those are all perfectly acceptable forms of communication, I relish the opportunity to meet with one of our coaching portal customers face to face. Getting to know coaches is one of the perks of my work, and the best way to do so is in person.

That opportunity — my first — came up the other week. David Frank Gomes, of Life Compass Coaching, emailed John to ask a couple of questions. David recently joined the volunteer board of Create Change, a charity working to empower girls and youth in Canada and Ghana, and he wanted to know how to best set up program participants in CoachAccountable.

» Continue reading “My First In-Person With A CoachAccountable Customer”

Hanging with Tambre Leighn

I first made the acquaintance of Tambre Leighn about a year ago.  She had a trial account and was poking around, and asked some of the big questions.  Language translations?  Content licensing?  Independent branding for sub-accounts?

It was clear that she had big intentions.  A month later I was on a conference call with Tambre and a few of her colleagues, featuring more hard hitting questions concerning security, infrastructure, reseller arrangements, and oh by the way how well could your system handle 10- or 20-thousand users all doing the same program1?

I let her know afterwards it was a pleasure to be on that call, being hit by the big questions is the stuff of having my creation be under serious consideration for the sake of serious plans.  To this she replied:

When you lose the love of your life, the only thing left to do, if you’re me, is to play the biggest game ever inspired by his legacy. 14 million plus survivors, many struggling with the collateral damage of cancer, are out there in need. Yes, big is fun and awesome…more to come ;)

And that was my first real taste of the passion and flair driving the Well Beyond This program.

» Continue reading “Hanging with Tambre Leighn”

  1. Incidentally, pretty well–I can throw more hardware at the situation generally much faster than such numbers can be rallied.  Would have to make a few interface changes, though.

Onsite Consultation with Wake Up Warrior

A few weeks ago a CA user, about a month in on his Team Edition account, sent me a support request note that simply read:

Can I hire you or someone on your team to build out our system?

To this I replied:

Depends on what you need.  In an ideal world I would be able to get you guys up and going with an hour or two of collaboration, and I’m happy to do that gratis.  If you’re looking for more than that I’d have to see what exactly you need.

Give me a call whenever convenient today and I’ll see what I can do to get you sorted!

We were talking shortly thereafter, and while I like to think that just a little direction over the phone is all anyone needs to set up even really sophisticated programs, it was after about 20 minutes I was asked if I could come out to work with the team directly, next week, if possible.  “That would be ideal.  We’re at a breaking point with scaling up our programs and we really need to nail our setup to have things go smoothly.”

I quick checked my schedule and confirmed that an overnight would be alright with the Mrs. (‘cuz you know, we’ve got a little one and I don’t want to ride roughshod over my wife being saddled with full-on Kira duty), and then sent back the thumbs up.  Within minutes my flight and hotel were booked, and my day rate was paid, half-day plus a half-day.

This was my first taste of doing business with Garrett White of Wake Up Warrior.  I immediately liked his style. » Continue reading “Onsite Consultation with Wake Up Warrior”

Delightful Collaboration VI: Getting Right-Brain Friendly

Marney MakridakisI first really made the acquaintance of Marney Makridakis of artellaland.com about one week into her trial, when she sent a lengthy email containing about a dozen questions about CoachAccountable.  Pretty much all of them were of the hard-hitting variety: questions that came from savvy about the how the system worked and thus whose purpose was to push for more.

Marney got right to the point:

Hello. I’m a new user (currently on the trial) with a handful of questions.  I’m starting with about 30 clients, though in the future I may have more than that, as I may be planning a Team setup, where I can supervise my coaches’ coaching – in which case I would have a pretty robust team system.

My questions are below. Some of these may be more along the categories of “wish list” items – but perhaps you might be able to direct me through a workaround for things my client and I might try.  If a phone call is easier for providing support, let me know and I’m happy to call over phone

I opted for the phone call–actually chatting with a coach is way more fun than banging out a detailed email in solitude.  As luck would have it, the answers to a few of her questions were already in my immediate plans and would soon be released (Action Projects and Client Exports).  For the other things we got deep into the nitty gritty of flow (eliminate all emails flying back and forth and have it all instead in-system), scale (manage a large pool of clients in a very high-touch manner), groups (lots of group interaction, collaboration, and sharing), and user comfort (having system be friendly for creative and very visually oriented types).

» Continue reading “Delightful Collaboration VI: Getting Right-Brain Friendly”