We often hear questions like:

• I coach two different types of clients. How can I quickly filter by type?
• Where can I see extra client information, like a birthday or spouse’s name?
• Can I add ‘tags’ to clients?

The great news is that CoachAccountable already has several spots to put extra client details (and filter by those criteria).

1. Client Profile Extra

From your clients page, click the Settings icon for a given client.

Two of these clients already have information in their Profile Extra, automatically! (We’ll let you guess which two ;)

Select “Profile Extra” and write relevant details here.

Here’s how that looks back on the client list.

With that in place, you can search on the clients page and find all clients with that particular word/phrase in their Profile Extra settings. The title of an Offering also appears here if they signed up through one. You can thus search for people based on a program they signed up for. That makes it easy to see just the people who signed up for your Mastermind Group vs. your 6-week Challenge, for example.

2. Client Notes

On each client’s page, you’ll notice at the bottom left sections for Notes and Tasks. Put additional notes here – keep in mind, though, that you can’t search for this information from the client list.

3. A Private Whiteboard

You can also create a Whiteboard in a client’s account and make it private, so only you can see it. Use this as an editable repository of notes on the client. If you’ve already got several shared Whiteboards and want to keep this one separate, you can create a Folder for private Whiteboards.

Of course you can always put these notes into private Session Notes or private comments, too.

Bonus Client Organization Opportunity: Groups

While Groups aren’t necessarily a place for notes for individual clients, they do give you a great admin tool for organizing clients by type. You can put clients into a Group that they can’t see (as in, for admin-only purposes). You can message all the clients at the same time. So, let’s say you’re a health coach who works with 2 types of clients: A) an online-only group fitness program, and B) private in-person personal training clients. You’ve likely already got your A clients in a Group. But say you want to let your in-person clients know you’ll be traveling? Put them all into a Group (hidden from them), and you can message them all at the same time.

One other note about navigating through clients that belong to a given Group: if you go to a Group, then click on any client in the “Membership” listing in the left menu, you’ll find that the previous/next client links that appear are now just the members of the Group you just clicked from.  This is a very handy way to quickly surf through the client pages of only members of a specific Group!

If you’re tired of scrambling through papers looking for details on a client, keep it all organized in CoachAccountable. You get 30 days free, no commitment. Start now!