I just spoke my peace to introduce the new Director of Customer Support and Hand Holding. I’d like you to know and be acquainted with him well, so here now is Paolo to say a few words of hello himself!
My name is Paolo and I’m the new Director of Customer Support and Hand Holding. I’ll be getting to know you all better as we work together, but I think it’d be good to share a bit about myself.
I’ve spent a fair amount of time trying to figure out what I want to do with my life. For a few years I was at a job I didn’t like but tolerated because it was stable. After a pair of 80 hour weeks in the office I started asking myself some questions: What is my purpose? What do I actually like to do? How do I go about finding work I love?
After a period of introspection and learning I realized I didn’t have one specific thing I wanted to do. I did know that I wanted to make a life, not just a living. And to do that I endeavored to be a certain kind of person.
I want to be compassionate. I want to help people. I want the freedom to spend my time building things I care about. If whatever I’m doing aligns with the above, then I know I’m doing well. I’ve held a couple of different roles these past few years, each one a better fit than the last. Which leads me to CoachAccountable.
As part of the hiring process, John and I met at a park and spoke for an hour or so. We got to know each other a bit as people. It didn’t take long for me to tell him that this was the position for me. I knew that I had finally found a bonafide, all-around great fit.
Lucky for me, he thought so as well! I’m excited to be here, and to help John transform the coaching industry.
My goal is to help you use CoachAccountable to be a better coach. There’s two main parts to this. The first is reactive. I’ll assist in answering any questions or solving any issues that come up. I’ll be there if things aren’t working so well.
The second is proactive. I’d like to understand what you and your clients define as success. I’ll then use that knowledge to show you how to use the system in a manner that best sets you up for your success. This could mean showing you features of the software you didn’t know existed. Or it could mean showing you new ways of using features you’re already familiar with.
There’s a ton of collective wisdom amongst John and our CoachAccountable community. I’m ecstatic to help distill it all.
In the coming weeks I’ll continue what’s been a whirlwind learning process. I’ll be answering as many emails as I can, deferring to John when I’m unsure if I’m giving the best answer.
What’s most important is that I’ll start the process of getting to know you all. Please, please reach out! Don’t be shy. I’d love to do 1:1 trainings that focus on using the system to its full potential. Aside from that, we also have plans to make group webinars more of a regular thing. It’s a great way for CoachAccountable users to connect with John and I, and with each other.
I’m looking forward to working with you all! If you need anything, just email me at firstname.lastname@example.org.
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