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Group Activity Digests

One of the most powerful things about CoachAccountable Groups is they allow you to foster a real sense of community among your group members.  Among other ways, this happens via messages and comments posted by members of the group.

If you’ve got an active community wherein the conversation is lively among participants, it’s great to keep the conversation going by way of notifications: group members can opt to get emailed anytime there’s a new message posted.  This allows them not only to stay aware like in a group chat, but also the convenience of replying right from their email to comment back (and have that comment, in turn, go out to other group members).

But sometimes, sometimes, the group is too big and the conversation gets a little too lively.  You don’t want to overwhelm anyone’s email inbox, yet members outright unsubscribing from those notifications poses its own problems to participation.

Happily, there’s now a middle road that nicely accommodates this situation: Group Activity Digests.

As manager of a group, under Settings >> Participation for a given group you’ll now find the ability to enable Group Activity Digests for your group.

The checkbox control to enable Group Activity Digests

Group managers can also set a template for the digest emails: a suitable subject and a preamble message that will precede whatever summary content will be sent.

Subject and preamble message controls for Activity Digest emails

Here you can see what we’ve got for our own community group.

Beyond mere enabling, you can set a “Suggested Activity Digest”, which serves as the default schedule for members to receive digests:

Controls to set a suggested schedule for activity digests

Weekly on Fridays at 10am, sounds reasonable! Like elsewhere, these times will be relative to the recipient’s time zone, i.e. in this example, everyone will get it at 10am in THEIR time zone.

When a suggested schedule is set in this manner, group members can individually opt out OR customize the schedule further to their own tastes.  When one is set, group members can still opt for some alternate schedule they set for themselves.

Group members can themselves see and set their group membership preferences by clicking the “Membership Preferences…” button found at the bottom of the left column menu of the Group Page.  Coaches can themselves see and update the membership preferences of client members (from the Membership >> Client Members tab, clicking the gear icon reveals the option to do so).

Here’s what it looks like for coach to set the preferences of one of their client group members:

Controls for a client's membership preferences

If one of your clients can’t be bothered to set this for themselves, no worries: you’ve got the power.

And that’s all there is to setting it up!  Once set in motion, group members who have opted for it (either by being set to follow the group suggestion, when applicable, or by their own schedule) will receive digest emails of group activity at the appointed times.

Group digest emails will consist of comments and messages posted to the group since the last time the recipient got a digest.  Note that they WON’T contain other activity like Worksheets or Actions, because those generally go out to group members with their own timely notifications.

Here’s an example of what one looks like:

A sample of a Grou Activity Digest email

Same one-click access to view and respond as individual item notifications!

Faded comments are ones that AREN’T new since the date range covered by the digest, they’re just there for context.  (At most only 2 or 3 earlier comments are included; for longer threads the number of earlier comments is indicated by that grey button, which is clickable to visit the whole thread in-app.)

Just like notification emails of individual comments and messages, the digest emails make it very easy to either to view an item in-app, or post a comment on a given thread right from the comfort of your own email inbox.

And that about covers it!  If you’ve got a lively group and folks are feeling overwhelm in their inbox, setting a routine digest of group activity offers the perfect balance to keep members informed and engaged.


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