The CoachAccountable Blog

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Welcome back, Jaclyn!


It is with great joy that I announce to the CA community that the customer love and hand holding stylings of Jaclyn, CA staffer alum from 2020-2022, are back, here to give the more of that top-notch and approachable customer support that I hold so dear (and of which people are so fond).

And thus ends my roughly 16-month sojourn into running the ship solo!  I enjoyed being back in the seat of customer support and being so connected to the community that CA serves, and I even got some good work done during that time.  But with Jaclyn’s return we can do better than I could solo in getting folks the guidance and support with CA and taking advantage of all it has to offer, and it’s been great to have customer outreach back on the docket to serve those just getting started.

One of the things that I loved about my aforementioned sojourn was taking a break from being a manager of people.  For how expert she already is at the role (whatever rustiness from the time away came off mighty quick!), I’ve essentially retained that luxurious state of not having to manage.  Jaclyn’s had the reigns now for about a month, and I believe I speak rightly for the CA community (and indeed for myself!) when I say her presence has been a real boon.  And let’s face it, between me and Jaclyn for a hand-holding call?  She’s gonna be the more patient and empathetic teacher. :)

Again, welcome back, Jaclyn!


  1. Michael Hyatt

    Welcome back Jaclyn! We’re glad you’re back.

    December 9, 2023 @ 8:42 pm

  2. Paul Paiva

    Yay, I’m glad you’re back, Jaclyn! I recall the many times you helped me, so patiently and compassionately, when I was a beginner with CA with so many questions. John is lucky to have you on his team!

    December 12, 2023 @ 11:24 am

  3. Erika Smith

    This is great news, I feel I need to schedule a “help” call just to chat! LOL

    Welcome back!

    December 12, 2023 @ 12:05 pm

  4. Roxanne

    Yea, so happy to have you back – You are amazing and I love brainstorming with you to get a different perspective when I am setting up accounts for everyone!

    Welcome back!

    December 12, 2023 @ 1:57 pm

  5. Emily Grabatin

    Welcome back, Jaclyn!

    December 12, 2023 @ 3:57 pm

  6. Gávi A

    Yaaay! :) Welcome back, Jaclyn. Your insights, caring, and problem-solving skills are excellent. You and John make a fabulous team. Thrilled that you are back on board! :)

    December 12, 2023 @ 6:14 pm

  7. Twila

    This is an exciting twist! Welcome back Jaclyn!

    December 13, 2023 @ 10:38 am

  8. Eric Hicks

    Great to have you back Jaclyn!

    December 14, 2023 @ 9:54 am