The CoachAccountable Blog

Sometimes a would-be user of CoachAccountable just knows what they’re looking for.

This past Wednesday I got an email from Jason of Merchant Capital Partners, a company which offers loans and training programs to help entrepreneurs build sustainably profitable businesses.  He and his colleague Robert that got right to the point:

Hello,

We are evaluating your platform for use with our customers… would it be possible to hop on a call and talk through some of our questions and what a possible partnership would look like?  We’re looking to make a decision quickly so the sooner the better.

Please reply with some times that you are available.

The following day we spent nearly 2 hours on the phone and connected via screen share, them showing the ins-and-outs of the program they’re aiming to deliver at scale, and me taking it in and in turn advising how to best deliver it via CA.

» Continue reading “Delightful Collaboration VII – Course Whiteboards”

I’d never heard of Zapier until someone asked if CA integrated with it.  There is a veritable sea of other apps I might make CA integrate with, quite impractical to do them all and certainly not to be done in response to only one request, and so I tucked the idea away for the time being.

And then eventually I got another request.  And then another.  And then several more.

By about the third person to ask I gave it a good look and very much liked the premise: integrating with Zapier, it turns out, is not so much integrating with one app, but rather is a gateway to near-effortless integrations with a whole ecosystem of other apps.

Zapier makes it possible for your average person (specifically, NON-programmers) to make two different apps to talk to one another in order to accomplish certain tasks of automation, and with no programming necessary.  These include tasks of the form “when X happens over here, make it do Y over there”, like for example “When someone schedules an appointment with me from my WuFoo form, add it as an event to my Google Calendar.”

With the CoachAccountable API, CA is ripe for being one of the apps that can be integrated with others via Zapier.  I hadn’t yet made it a priority as of this past week, until just the other day I got another request for it, this time via chat from one Louise Beattie of Working a Better Life.

“Hey, since I’ve got you here, would you mind telling me specifically what you would use it for?” I asked.  She said she’d like to have it so that clients she added to CoachAccountable would be automatically added to her mailing list within ActiveCampaign.

Hmmm… “Are you going to be online for a little while?  I’d be happy to cook that up for you if you’d be willing to be my guinea pig on this, and let me know how it was working for you.”  I explained more or less how I myself wasn’t a Zapier user and so somewhat flying blind about the whole thing.  She was game.

So it was then that I spent some time putting the finishing touches on some toying around I’d done earlier, motivated by being able to serve a real and specifically requested use case.  Fun!

Even in this super early phase, this totally works, and is one of many MANY possible tasks that could be setup.

Louise was offline by the time I had things ready to go (being 7 hours ahead of me in the UK I suppose I might’ve suspected that) but the next day I’d got confirmation that the setup was a working success.

CoachAccountable as a Zapier app is now in invite-only mode.  Again, flying blind as I am (and more to the point, not myself chomping at the bit with specific integration needs), I’m leaving it up to users of both Zapier & CoachAccountable to guide in what would be useful, and the functionality of what can be easily setup via Zapier will grow and evolve in accordance with requests.

For example, two weeks ago another coach said this:

I’d love to have some rules fire when a new coaching client is added. Like connecting on LinkedIn, Facebook, maybe tie it in to a service that ships a card or brownies.

Automated brownie sending to new clients–nice!  I take it as proof positive that there’s a lot of room for creative ideas in this space.

If you’re a Zapier user and would like to link your CoachAccountable account to it for whatever purposes of automation with other systems you use, you can!  You’ll not find CA in the Zapier app directory yet, but you can connect it via this invite link:

https://zapier.com/developer/invite/29519/b40a6c79d29336524e270178ecba2252/

My thanks to Louise for being the well-timed push that got me finally really rolling on this front!

• Yay!!!!! :-) THANK YOU! :-)
• My clients have been asking for this for years. It looks great, you’re a champ! :)
• Lovin it so far!
• LOVE IT! CONGRATULATIONS! I can’t wait to dig deeper but it looks great!

Thus were the communications sent to me from the community of CA users within the first 6 minutes of my announcement that CA Mobile was ready to go.

Indeed this one’s been wanted for a while.  CoachAccountable has worked from day 1 on smartphones so I deliberately let a mobile version slide as a priority.  Having a second, complimentary version entails substantial overhead to maintaining and evolving the system, and so it was net quite useful to not have that while I grew CA in other ways, ways that made more fundamental expansions to what CA was capable of.

(That, and dragging my feet on this front has meant a much improved “least common denominator” of device that I needed to support over what it would have been a year or two ago, making the released product both nicer and easier to build & maintain.)

But I’ll grant that pinching and zooming about is clunky, especially when all you want to do is mark an Action complete or report on a Metric.  And since we coaches traffic heavily in the realm of getting folks to do that which they weren’t about to do of their own accord, ANYTHING that reduces barriers to acting on our coaching is bound to be a win.

Thus CA Mobile’s time has come.  Let’s take a look!

» Continue reading “Introducing CA Mobile”

Lordy me, has another year gone by already?

Fresh from the Photoshop I mean bakery.

Indeed!  It’s now been a full 3 years since the public release of CoachAccountable2.0, and what a delightful year.

» Continue reading “Happy Birthday, CA: CoachAccountable’s Now 3!”

I’ll level with you here: I totally just Photoshopped last year’s cake to add second a candle.

Today CoachAccountable marks its second birthday.

With the release of the Client Manual, Groups, remixed Billing, Happenings Reports, appointment worksheets, Engagement Reports, Team Edition, Action Projects, client records exporting, embedded videos, and a whole host of other improvements it’s been a good year.

To celebrate, I have a big announcement:

Effective today, CoachAccountable Courses and CoachAccountable Groups add-ons are FREE.

» Continue reading “CoachAccountable turns 2 today!”

That was oddly satisfying.

I just released a major update to the CoachAccountable code base and database structure, and if I’ve done it correctly no one will notice any change whatsoever.

What’s the big deal?  I’ve spent the last week overhauling the mechanics of user accounts, news items, and customizable widget items including note areas and task lists.

(Especially the widget items, which were a kludge of bloated code to cover left-column widgets for the coach’s dashboard, the client centers, and the client view pages.  My only excuse is that this code harkened back to nearly five years ago in the early days of CA 1.0’s development, and this is largely the reason why widgets are some of the most useless and least interesting parts of the system.  This too shall pass.)

All of this under-the-hood work was in the interest of making a more robust and generally powerful platform upon which to build Team Edition.  As mentioned in a little update note a week ago, my fall emphasis on Team had given way to more immediately relevant work of marketing and outreach.  But it feels good to be back on the case of building Team.

Remixing user accounts was to enable a single user account to have multiple roles within CoachAccountable (e.g. admin of a Team, coach to his clients, and client of some other coach).  Remixing news items was to enable Team Admins to get new alerts just as coaches do now (and who knows, down the road coaches who would like to send news alerts to their clients may get their wish).  And remixing widgets was to enable Team Admins to enjoy flexible configuration of tools to be easily added in a variety of contexts, as well as to pave the way for more interesting ones.

All in all a good week, and Team Edition continues to progress.  Soon I’ll be setting my beta testers up with Team accounts of their own, bringing CoachAccountable a giant and very real step closer to supporting multiple-coach coaching organizations.

You wouldn’t believe how hard it was to find a ribbon of the exact shade of CA green, #6C9C31.

Goodness they grow up so fast when they’re young, don’t they?

Just yesterday CoachAccountable turned 1: it was one year ago that I released it from my laptop in Peru to deliberately very little fanfare.

In those days very few people who tried it really got the concept, because there wasn’t much by way of illustrating the why and the wins of using the system.  Now with explainer videos, an illustrated manual, a heap of blog posts, and a richer, more encompassing set of features people are much more able to understand the value of using CoachAccountable and put it into their practice (the change in my conversion rates make this most obvious!).

» Continue reading “Happy Birthday, CoachAccountable!”

After 365 days of living and traveling abroad, my wife and I returned last month to the US.  Last weekend we moved into a home here in Denver, and just yesterday I setup my desk and my trusty ol’ desktop computer for working.

Prior to leaving the country last summer we road tripped about the US for 3 months.  Thus this marks the end of a full 16 months of working on CoachAccountable exclusively on my laptop.

Put another way, the bulk of CoachAccountable 2.0’s creation thus far has happened with my very minimalist setup whilst traveling.

» Continue reading “Back in the USA!”

Literally since the 5th day after CoachAccountable’s public release back at the end of last August, I’ve received slow yet steady stream of inquiries regarding the ability to house multiple coaches under a single account.  The specific needs and desires expressed in each of these inquiries have varied, but all point to a real need for coaching software to manage things at a team (or organizational) level with administrative oversight.

My response in private emails or telephone conversations has been to allude to a forthcoming “Enterprise Edition” of CoachAccountable, but first things first: there is to perfect the supporting structures for the fundamental building block in all this, the coach-client relationship.

Things are close enough now to that point that it makes sense for me to publicly announce the plan for supporting teams of coaches at the organizational level.

If you’re interested in CoachAccountable for teams, check it out.

In the wake of the two substantial outages earlier during my 10 days offline (I tell you, nothing takes away the peace of mind feeling from a meditation course quite like learning that your server was offline for a total of 11 hours while you were away), I see now that there is to again upgrade CoachAccountable’s hosting setup.

During the outages, the VPS (stands for “Virtual Private Server”) environment suffered from the impacts of other tenants on the machine.  Between downtime and occasionally VERY SLOW performance, I’m clear that this mission critical application for a growing number of coaches is no longer suitable for that kind of vulnerability (indeed, things were simpler when I had more like four customers!).

To that end, CoachAccountable has now just been moved to its new home: a fully dedicated server with a quad core processor, 8GB of memory, and a zippy SSD hard drive.

My sincerest apologies to those coaches (and their clients) who were affected by the outage times earlier this month.  To them and everyone else I sincerely thank you for your patience during the growing pains of CoachAccountable.  I take reliability of the platform very seriously, and am happy to have taken the suitable (and indeed necessary!) measures for greater reliability and speed as things continue to unfold.

It’s hard for me to know for sure as my shaky internet connection here in Nepal has every page taking some 10 seconds or more to load, but I’m told that things are running much faster than there were before.

Right then, back to developing more useful new features!